Utilities

As one of the utility industries leading BPO service providers, we have expertise across the entire value chain. This includes retail, customer service, field service, Network operations. With our solutions experience and focus on new technologies Such as data analytics and mobility,And CRM we can transform your business. Rely on us for help across multiple business areas, including compliance, Customer experience and operational performance.

 

We help utilities transition from a “customer service” mind set to one of “customer experience”. 

    Changing customer expectations,competition and regulations require customer information and billing operations that are robust. We helps utilities improve billing cycle time, reduce exceptions and improve accuracy. We also help achieve greater flexibility by providing customers with new self-service options and new products and services.

Our areas of expertise as follows:

Ø  Customer Segmentation

Ø  Customer Care

Ø  Customer Communication

Ø  Customer Information and Billing

Ø  Service Order Management

Ø  Products and Services