Healthcare


Infonet provides Call Center management solutions for healthcare organizations to help them manage Patient Accounts and Services. Infonet provides technology solutions for the Healthcare industry that can help them increase right-party contact rates and streamline the communications process.


Increase Patient Response

Self-service menus allow patients to respond immediately by selecting from a menu of options, such as to confirm or change an appointment, entering payment information, or updating account details. Or, they can choose to speak with an agent for more information.


Service Level

The use of skills-based routing can increase patient satisfaction by sending patients to the right agent to answer their questions.


Communications

Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency.


Performance Measurement

We manage all of your patient communication activities with our Report Management Suite.Designed in a user-friendly environment, our manager tools allow users to build scripts, monitor real-time performance, and create custom reports.


Patient Contact Management

Contact Management System (CMS)helps improve agent productivity with Account Ownership. Managing specific accounts helps agents build relationships with patients and increase response rates.


Real Time Record Update

Our integrated database updates records immediately as information is gathered and calls are completed. For Example, a customer who cancels or reschedules an appointment in the morning can be removed from the call list so that they will not receive a call later in the day.


Agent Call-back

Allows agents to schedule callbacks if required, with an on-screen calendar to select specific dates and times. The callbacks can be routed to a specific agent or group of agents.