Value Propositions


Infonet BPO Differentiators

 

At Infonet BPO, we are a team of dynamic people who develop innovative customer centric service mechanisms and solutions to keep up with the ever increasing complex customer requirements and latest technological advances. All services and processes are rigorously tested to ensure that they meet the industry standards for quality.Here are some differentiators that have played a major role in the success of Infonet BPO

Ø  Vast Experience and domain expertise

Years of association with Global Corporations across industry domains gives Infonet BPO a thorough understanding of the functioning of various business segments. This knowledge base allows us to have better understanding of cross cultural issues helping us to improve and reengineer our clients processes as we migrate them.

Ø  Commitment to Superior Quality

Infonet BPO set up a Quality Assurance group, which is responsible for improving organizational excellence implementing the best practices for quality control at all levels. Apart from our internal Quality Assessments and Reviews we also invite and encourage our clients to conduct independent Quality Audits at regular intervals.

Ø  People Focus

Our progressive HR practices help us attract, excite and retain the best talent. This is why Infonet BPO focuses on Retention then controlling attrition rate. This ensures a stable and motivated manpower resource for our clients projects at lower costs.

Ø  Dependable Risk Mitigation

Infonet BPO understands the strategic nature of the outsourcing initiative for our clients. Risk mitigation is achieved by implementing Multi-level Delivery strategy, Maintaining High level of redundancy at both Telecom and Equipment level. We conduct Comprehensive Data,Network and Physical Security Audits at all levels with an internal team of certified security professionals.