Quality Assurance


Quality Certifications


“Our quality policy is to constantly meet and exceed the expectations of the customers by doing the right thing first, first time and every time”

 

Following ISO 9001 – 2015 guidelines, Infonet BPO is dedicated to quality and continuous process improvements of both customer and employees.

Our responsibility is to ensure that through established standards and measurements, the level of quality at Infonet BPO matches or exceeds client’s expectations. 

 

At Infonet BPO, our Knowledge & Process team ensure that every agent & supervisor is been updated with Information on products and services. Regular dipstick is conducted to ensure the process is followed.

 

Our quality policy is to constantly meet and exceed the expectations of the customers by doing the right thing first, first time and every time.

 

Following ISO 9001 – 2015 guidelines, Infonet BPO is dedicated to quality and continuous process improvements of both customer and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at Infonet BPO matches or exceeds client’s expectations. At Infonet BPO, Our Knowledge & Process team ensure that every agent & supervisor is been updated with Information on products and services. Regular dipstick is conducted to ensure the process is followed.