Telecom
In a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings, loyalty can be built on the basis of high-quality customer service. In an age when data services are an essential part of the offering, telecom operators are also finding relevancy in providing robust technical support services for connected and Internet-enabled devices.

Infonet BPO Services PVT. Ltd. is an expert Call Center Outsourcing Services company and enables your telecommunications company to improve customer experiences in a cost-optimized manner. We have years of experience in delivering customized call center services to clients situated across the India, facilitating them in the implementation of their Customer Relationship Management (CRM) strategies. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention.

Outsourcing customer service to Infonet will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.